![]() ![]() Continue to push the foot pedal up until the claws open. ![]() If you own one of our new Deluxe models, either the Tree Genie XXL DELUXE and Tree Genie M Deluxe, these stands are equipped with the patented safety belt which opens the claws in a step-by-step action. ![]() I’m using my stand for the first time and when I release the lock, the claws do not immediately spring open. Wear gloves to protect your hands. Please consider the diameter and shape of your tree trunk so it does not place undue pressure on the claws.Ĥ. Is the foot pedal in the UNLOCKED position? Does the pedal itself move? What happens when you push the pedal UP to release? With your stand in the UNLOCKED position, gently pull the cable out with pliers while you push the pedal upwards into the release position. The ratchet system will not release and is stuck in the closed position. However, if the claw is bent or broken continued use of the stand is not recommended.ģ. If only the area around the claws shows this type of wear, the structure of the stand is not impaired. This can also occur when taking out a tree that has a very thick trunk approximately the size of the inner container in which the pressure of the trunk leans and pushes against the claw. This type of wear occurs when the trunk is set directly on a claw so that it bends to the outside. After using the stand I noticed that the plastic directly around and behind the claws has been bent or stretched. Unfortunately, excessive force cannot be covered under Warranty.Ģ. This occurs when too much force has been placed on the pedal. If this plate is stripped or bent it will no longer ratchet. I press the foot pedal and the mechanism seems to slip or doesn’t engage the claws.įlip your stand over to look at the underside of the foot pedal and locate the metal plate which engages with the teeth of the wheel. ![]()
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